At Rosie Crafted, we want you to be completely satisfied with your purchase. Our products are crafted with care, and we aim to deliver the best quality to your doorstep. This Return and Refund Policy explains how we handle returns and refunds for orders placed through our website.
Returns
We accept returns only if the item you received is defective, damaged, or incorrect. To request a return, please contact us within 7 days of receiving your order with your order details and photos of the item. Our team will review your request and provide further instructions.
Returned items must be unused, in their original packaging, and in the same condition as received. Items that are used, washed, or damaged by the customer are not eligible for return.
Refunds
Once your return is approved and the item is received back, we will inspect it and notify you of the refund status. Approved refunds will be processed through your original method of payment if applicable or by alternative means agreed upon with you.
Non-Returnable Items
Certain items cannot be returned due to hygiene and safety reasons, such as bathroom accessories, bedding, or kitchen tools that have been used. Customized or personalized products are also non-returnable unless they arrive damaged or defective.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and photos. We will arrange a replacement or refund at no extra cost to you.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original one (if eligible) and place a new order.
Contact Us
For any questions or assistance regarding returns or refunds, please reach out to us at [email protected].